When assumptions cause unintentional harm, how can we learn how to really help one another in ways that demonstrate respect and dignity? How can design tools help us do this?
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It's almost a knee-jerk reaction to be annoyed when things don't go smoothly, the wifi isn't connecting, the train is late, too much traffic, but how does that annoyance play out when tragedy is the cause? How can we find another response?
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Design tools have had a tremendous impact in the field of social innovation. The Empathy Map has many applications, and here's one example of a leadership program integrating the map as a way to increase empathy between one another and getting closer in designing and creating things that are relevant and useful.
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Getting real with myself... confessions of a white woman in her implicit bias and how admitting to herself this is present which is the first step in learning how to treat the 'others' in life as people.
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